Contact Us – Mr Mushies Chocolate

We are here to help! Whether you have questions about your order, want to check shipping updates, or need assistance choosing the right product, our dedicated support team is ready to assist you.

Get in Touch

Have a quick question or need direct assistance? Reach out to us using any of the methods below, and a customer support representative will get back to you within 24 to 48 business hours.

  • Email Support: support@mrmushiesschocolate.com

  • Order Inquiries: orders@mrmushiesschocolate.com

  • Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)

  • Weekend Support: Saturday: 10:00 AM – 2:00 PM (EST) / Closed Sundays

Send Us a Message

Please fill out the form below with your details and inquiry. If you are reaching out regarding an existing order, please include your Order Number for faster processing.

Frequently Asked Questions

Before sending a message, you might find an instant answer to your question below:

How can I track my order?

Once your order has shipped, you will receive an automated email containing your tracking link and carrier information. Please allow 24 hours for tracking updates to register after receiving your dispatch notice.

What should I do if my address is incorrect?

If you entered an incorrect shipping address, please contact us immediately at support@mrmushiesschocolate.com with your order number and the corrected address. Address changes can only be made before an order is processed for shipping.

What is the average response time?

Our customer service team responds to all inquiries in the order they are received. Typical response times are within 24 to 48 business hours. Sending multiple messages regarding the same inquiry may delay response times.

Returns & Support Policy

For detailed information regarding shipping times, package protection, or returns, please review our store policies linked in the footer of our website. For immediate assistance with damaged or missing items upon delivery, please include photos of the shipping packaging and items in your message to our support team.